Driver License Requirements

• Drivers must present their previous driving license or an official letter from their driving license authority confirming that they have held a valid license for at least the minimum required period if their current license does not reflect the full duration.

• Only physical driving licenses are accepted. Digital driving licenses will not be accepted.

• Non-Indian license holders must provide a valid driving license issued by their country (must be in Roman letters or the Latin alphabet) along with a valid International Driving Permit (IDP).

• Customers with traffic violations, penalty points, or offenses related to alcohol or drug usage may be disqualified from renting a vehicle.

• Vehicles used for customer rewards or promotions are excluded from insurance coverage.

• The customer’s current residential address must be correctly reflected on the rental agreement.

• Customers who cannot provide proof of a return flight will be processed as local customers and must provide valid proof of residence.

• For security reasons, name changes on bookings are not allowed.

• It is the customer’s responsibility to ensure their license is valid for use in India. Failure to provide a valid license and permit (if required) will result in a non-refundable cancellation.

General Terms & Conditions

By signing this agreement, you acknowledge and agree to the following terms:

• Security Deposit: Refunds will be processed between 1 to 3 working days after the vehicle is returned. Most refunds are processed within 24 hours.

• Booking Amount: Non-refundable but can be transferred to another trip within the same month.

• Prohibited Uses:

  • Vehicles must not be used for learning purposes, sports, races, rallies, or competitive events. Violations will result in forfeiture of the security deposit.

  • Transporting goods or people in violation of local laws or customs regulations is strictly prohibited.

• Authorized Driver: The car must be driven only by the person who booked it using their valid driving license.

• Vehicle Condition & Fuel Policy:

  • The car must be returned in the same condition as it was at the time of pick-up.

  • The fuel level must be maintained as at the time of delivery.

  • Excess fuel will not be refunded. If there is a shortage, the difference will be charged.

• Expenses Not Covered: Toll charges, parking fees, permits, and interstate taxes are non-refundable.

• Damages & Losses:

  • The cost of any damages, repairs, or missing accessories will be charged to the customer.

  • Customers must carry their original driving license (mandatory).

  • Damage costs up to ₹10,000 will be solely the responsibility of the customer.

  • For any claimed damages, depreciation costs must be borne by the customer.

  • If the car is returned excessively dirty, a cleaning service charge will be deducted from the deposit.

• Fastag Policy: The Fastag balance must be maintained and will not be refunded.

Maximum customer liability: ₹50,000/-

Penalties

Legal Liability

• QDrive Cars will not be liable for any criminal or legal liability arising from negligent driving, driving under the influence of alcohol or drugs, or any traffic law violations.

• Any fines, penalties, or legal actions resulting from the customer’s driving behavior will be the sole responsibility of the customer.

• In case of an accident, vehicle towing charges will be charged to the customer.

Security Deposit & Packages

All packages include:
✔ Manufacturer Warranty
✔ Breakdown Assistance
✔ Third-Party Liability Insurance
✔ GST

Extra Services

• All optional extras are subject to availability and may change in price without prior notice.

Optional Add-ons & Pricing

Installation of Baby/Child Seats

• Customers are responsible for installing child/baby seats themselves.

• QDrive Cars employees will not install these seats due to liability concerns regarding incorrect installation.

QDrive Cars – Your Trusted Car Rental Partner