Driver License Requirements

  • Drivers must present their previous driving license or an official letter from their driving license authority confirming that they have held a valid license for at least the minimum required period if their current license does not reflect the full duration.

  • Only physical driving licenses are accepted. Digital driving licenses will not be accepted.

  • Non-Indian license holders must provide a valid driving license issued by their country (must be in Roman letters or the Latin alphabet) along with a valid International Driving Permit (IDP).

  • Customers with traffic violations, penalty points, or offenses related to alcohol or drug usage may be disqualified from renting a vehicle.

  • Vehicles used for customer rewards or promotions are excluded from insurance coverage.

  • The customer’s current residential address must be correctly reflected on the rental agreement.

  • Customers who cannot provide proof of a return flight will be processed as local customers and must provide valid proof of residence.

  • For security reasons, name changes on bookings are not allowed.

  • It is the customer’s responsibility to ensure their license is valid for use in India. Failure to provide a valid license and permit (if required) will result in a non-refundable cancellation.

 
 

General Terms & Conditions

 

By signing this agreement, you acknowledge and agree to the following terms:

  • Security Deposit: Refunds will be processed between 1 to 3 working days after the vehicle is returned. Most refunds are processed within 24 hours.

  • Booking Amount: Non-refundable but can be transferred to another trip within the same month.

  • Prohibited Uses:

    • Vehicles must not be used for learning purposes, sports, races, rallies, or competitive events. Violations will result in forfeiture of the security deposit.

    • Transporting goods or people in violation of local laws or customs regulations is strictly prohibited.

  • Authorized Driver: The car must be driven only by the person who booked it using their valid driving license.

  • Vehicle Condition & Fuel Policy:

    • The car must be returned in the same condition as it was at the time of pick-up.

    • The fuel level must be maintained as at the time of delivery.

    • Excess fuel will not be refunded. If there is a shortage, the difference will be charged.

  • Expenses Not Covered: Toll charges, parking fees, permits, and interstate taxes are non-refundable.

  • Damages & Losses:

    • The cost of any damages, repairs, or missing accessories will be charged to the customer.

    • Customers must carry their original driving license (mandatory).

    • Damage costs up to ₹10,000 will be solely the responsibility of the customer.

    • For any claimed damages, depreciation costs must be borne by the customer.

    • If the car is returned excessively dirty, a cleaning service charge will be deducted from the deposit.

  • Fastag Policy: The Fastag balance must be maintained and will not be refunded.

Maximum customer liability: ₹50,000/-

 


Penalties

Violation Penalty Amount
Smoking inside the car ₹1500/-
Alcohol consumption inside the car ₹1,500/-
Late return (per hour) ₹300/-
Late return (after 6 hours) ₹650/- per hour
Carrying pets or animals inside the car ₹3,000/-
Over-speeding (above 80 km/h) ₹1,500/-
Food waste inside the car ₹500/-

 

Legal Liability

 
  • QDrive Cars will not be liable for any criminal or legal liability arising from negligent driving, driving under the influence of alcohol or drugs, or any traffic law violations.

  • Any fines, penalties, or legal actions resulting from the customer’s driving behavior will be the sole responsibility of the customer.

  • In case of an accident, vehicle towing charges will be charged to the customer.


 

Security Deposit & Packages

Package Fuel Distance Limit Refundable Damage Charges
Standard Without Fuel 120 Km/Day Non-refundable As per policy

All packages include:
✔ Manufacturer Warranty
✔ Breakdown Assistance
✔ Third-Party Liability Insurance
✔ GST

Extra Services

 
  • All optional extras are subject to availability and may change in price without prior notice.

Optional Add-ons & Pricing

Service Price (Per Trip)
Baby Seat ₹500/-
Mobile Holder ₹75/-
Mobile Charger ₹75/-

Installation of Baby/Child Seats

 
  • Customers are responsible for installing child/baby seats themselves.

  • QDrive Cars employees will not install these seats due to liability concerns regarding incorrect installation.


QDrive Cars – Your Trusted Car Rental Partner

 
 
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