Drivers must present their previous driving license or an official letter from their driving license authority confirming that they have held a valid license for at least the minimum required period if their current license does not reflect the full duration.
Only physical driving licenses are accepted. Digital driving licenses will not be accepted.
Non-Indian license holders must provide a valid driving license issued by their country (must be in Roman letters or the Latin alphabet) along with a valid International Driving Permit (IDP).
Customers with traffic violations, penalty points, or offenses related to alcohol or drug usage may be disqualified from renting a vehicle.
Vehicles used for customer rewards or promotions are excluded from insurance coverage.
The customer’s current residential address must be correctly reflected on the rental agreement.
Customers who cannot provide proof of a return flight will be processed as local customers and must provide valid proof of residence.
For security reasons, name changes on bookings are not allowed.
It is the customer’s responsibility to ensure their license is valid for use in India. Failure to provide a valid license and permit (if required) will result in a non-refundable cancellation.
By signing this agreement, you acknowledge and agree to the following terms:
Security Deposit: Refunds will be processed between 1 to 3 working days after the vehicle is returned. Most refunds are processed within 24 hours.
Booking Amount: Non-refundable but can be transferred to another trip within the same month.
Prohibited Uses:
Vehicles must not be used for learning purposes, sports, races, rallies, or competitive events. Violations will result in forfeiture of the security deposit.
Transporting goods or people in violation of local laws or customs regulations is strictly prohibited.
Authorized Driver: The car must be driven only by the person who booked it using their valid driving license.
Vehicle Condition & Fuel Policy:
The car must be returned in the same condition as it was at the time of pick-up.
The fuel level must be maintained as at the time of delivery.
Excess fuel will not be refunded. If there is a shortage, the difference will be charged.
Expenses Not Covered: Toll charges, parking fees, permits, and interstate taxes are non-refundable.
Damages & Losses:
The cost of any damages, repairs, or missing accessories will be charged to the customer.
Customers must carry their original driving license (mandatory).
Damage costs up to ₹10,000 will be solely the responsibility of the customer.
For any claimed damages, depreciation costs must be borne by the customer.
If the car is returned excessively dirty, a cleaning service charge will be deducted from the deposit.
Fastag Policy: The Fastag balance must be maintained and will not be refunded.
Maximum customer liability: ₹50,000/-
Violation | Penalty Amount |
---|---|
Smoking inside the car | ₹1500/- |
Alcohol consumption inside the car | ₹1,500/- |
Late return (per hour) | ₹300/- |
Late return (after 6 hours) | ₹650/- per hour |
Carrying pets or animals inside the car | ₹3,000/- |
Over-speeding (above 80 km/h) | ₹1,500/- |
Food waste inside the car | ₹500/- |
QDrive Cars will not be liable for any criminal or legal liability arising from negligent driving, driving under the influence of alcohol or drugs, or any traffic law violations.
Any fines, penalties, or legal actions resulting from the customer’s driving behavior will be the sole responsibility of the customer.
In case of an accident, vehicle towing charges will be charged to the customer.
Package | Fuel | Distance Limit | Refundable | Damage Charges |
---|---|---|---|---|
Standard | Without Fuel | 120 Km/Day | Non-refundable | As per policy |
All packages include:
✔ Manufacturer Warranty
✔ Breakdown Assistance
✔ Third-Party Liability Insurance
✔ GST
All optional extras are subject to availability and may change in price without prior notice.
Service | Price (Per Trip) |
---|---|
Baby Seat | ₹500/- |
Mobile Holder | ₹75/- |
Mobile Charger | ₹75/- |
Customers are responsible for installing child/baby seats themselves.
QDrive Cars employees will not install these seats due to liability concerns regarding incorrect installation.